How to get help

THE MOST IMPORTANT STEP IS TO GET A FOODBANK VOUCHER BEFORE VISITING US. WE OPERATE A COLLECTION IN-PERSON SERVICE.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice 0808 2082138‭‬, housing support officers, children’s centres, health visitors, social services and some local charities.

1. GET IN TOUCH.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

2. Arrange a visit to the referral agency.

• Citizens Advice

Tel:0808 2082138, Freephone number open Monday to Friday 9am to 5pm

A trained advisor will can help address your crisis, provide support to maximise your income, help you navigate the benefits system and identify any additional grants you could be entitled to. If needed they’re issue you with a voucher code so you can get an emergency food parcel.

• Newham Food Alliance

https://www.newham.gov.uk/coronavirus-covid-19/covid-19-advice-support/8

• Your Local School or Children’s Centre

If you have a child in school or attending a Children’s Centre speak to them as we have many local schools registered as referral partners.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive,  our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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